Improving step by step II How Sivantos takes responsibility as a Global Compact signatory 24.05.2018 - 23.05.2019
The UN Global Compact’s basic concept The UN Global Compact (UNGC) provides a company with a value system and a principles- based approach to doing business. This means meeting fundamental responsibilities in the areas of human rights, labor, environment and anti-corruption. The Ten Principles of the United Nations Global Compact are derived from The Universal Declaration of Human Rights, the International Labor Organization’s Declaration on Fundamental Principles and Rights at Work, the Rio Declaration on Environment and Development, and the United Nations Convention Against Corruption. Our actions are guided by all these principles. Plus, as of February 1, 2019 Sivantos has an updated anti-money laundering policy to prevent all types of money laundering and/or terrorist financing activities. In line with our Environmental Health and Safety (EH&S) Policy: Styletto Connect. Thank you so very much We wish to thank all those who contributed to this Communication on Progress: Ananda Naude, Andrea Chapple, Toshikazu Shioji, Mark Laben, Christina Diering-Lockhausen, Vijayan Warrior, Adam Mandelbaum, Dave Biddiscombe, Joerg Pahlen, Yaping Xu, Cristina Regalia, Gisele Munhoes Dos Santos, Christiane Timmermann, Lim Summer, Patrick Lau, Ralf Soldner, Oliver Ninkovic, Ragini Chaurasia, Tina Meier, Luisa Schuster, Maria Bertling, Eileen Liu, Alves Cristiane, Ping Zhu, Kiran N, Martin Boldt, Tais Guimaraes, Priya Madan Mohan, Xiang Peng, Kyra Walenga, Marek Wójcik, Dawn Perry, Lise Carlsen. 2
Dear Partners, Customers, and Employees, Lynge, May 2019 It gives me great pleasure to introduce this Communication on Progress for the UN Global Compact report for Sivantos for the first time. And I am already looking forward to writing the introduction for the first report for WS Audiology A/S, which will continue the great work you can read about in this report. As you know, 2019 has been a milestone for us: On March 1st, 2019, Widex and Sivantos merged to become WS Audiology A/S. Together, we have created a global hearing aid leader with combined revenues of more than EUR 1.7 billion. The new company employs over 10,000 people worldwide, with a presence in more than 125 markets. However, our core principles remain the same. We’ve continued our path to combine innovation and sustainability. We respect human rights, labor rights, environmental and anti-corruption aspects of our work, and, we’re determined to use the new company’s unique knowledge to contribute to the Global Compact’s goal of making this world a better place. There is no doubt that the core of our indus- try is improving people’s quality of life. So, it’s no wonder that you’ll find plenty of local ex- amples where our employees have helped beyond their job, simply because that’s who they are. Just like Sivantos, Widex entities have an impressive record of supporting local communities, another reason why this is a good match. In addition, Widex adds a true environmental focus with one of our WS Audiology headquarters in Lynge, Denmark, home to our very own windmill. I am delighted to present you with the impact we made this past year regarding the Sus- tainable Development Goals we chose to pur- sue—3, 4, 12 and, thanks to Widex, 7. We’ve decided to cover some exemplary Widex stories in this issue of the Communi- cation on Progress. However, the table at the end is strictly Sivantos-focused to highlight the progress made in the past 12 months. Next year will be the start of a new chapter. I look forward to presenting our combined efforts as WS Audiology A/S. Sincerely yours, Jørgen Jensen President and CEO WS Audiology A/S 3
We Choose Responsibility An opportunity for us to engage with our internal and external stakeholders on a new level. Corporate Social Responsibility (CSR) means that we recognize the impacts our activities have on our society, and act accordingly. We see this as an opportunity for us to engage with our internal and external stakeholders on a new level. In 2015, the United Nations adopted 17 Sus- tainable Development Goals (SDGs) set to be implemented by 2030. They characterize the sustainability debate at national and interna- tional levels. As a global goals system, the SDGs provide a common language and compass for the chal- lenges of the 21st century. We are happy to support them wherever possible. From raising funds for global health issues and a universi- ty sponsorship program in Singapore, to uti- lizing clean and renewable energy sources in Denmark, the level of engagement has been driven by employees. As a signatory to the UN Global Compact, we are currently focusing on four SDGs: • SDG 3 – Good Health and Well-Being • SDG 4 – Quality Education • SDG 7 – Affordable and Clean Energy • SDG 12 – Responsible Consumption and Production Our journey is presented here. 4
Outlook into 2019/20: SDG 7 – Affordable and Clean Energy Heat from the Earth and Power from the Wind The UN insists that energy is central to nearly every major challenge and opportunity the world faces today. Be it related to jobs, security, climate change, food production or increasing incomes, access to energy for all is essential. Our new headquarters in Lynge is leading the way in contributing to this goal. Take a look! opened in 2010 100 -meter wind turbine 3.4 million kWh per year* CO2 -neutral solution saving 70% in CO2 emissions groundwater-based cooling heating system & building’s lighting 14 daylight-driven 20,000 solar cells distributed charging stations for electric cars *on average 5
Long-Term Engagement, Example 1: Europe Sivantos France: Providing Hearing Aids and Financial Support Director Solange Gonçalves care deeply about Audition Solidarité; Gonçalves even takes part in the missions herself if needed. In 2018, Audition Solidarité went to Ait Mel- loul, Morocco, where 195 children needed audiological help, and to Madagascar where 162 children were also in need. Their mis- sion was to appropriately equip the new pu- pils, adjust the hearing aids that were given throughout previous visits, and strengthen teachers’ knowledge and skills to ensure the schools’ autonomy. Audition Solidarité is also engaged in two humanitarian missions in Paris and two in Marseille for disadvantaged people with hearing loss, helping over 245 patients in total. These types of missions are typically staffed with a medical team of audiologists and hearing aid manufacturers, lasting for two or three days at a specific location. Since 2011, Sivantos France has been one of Audition Solidarité’s benefac- tors. For years, Sivantos has managed to help and support them in their actions. Audition Solidarité is a humanitarian association which operates in three specific areas internationally: • Hearing aids for disadvantaged adults and children in France and all over the world • Recycling of hearing aids in a unique workshop in France • Hearing loss prevention for musicians Sivantos France gives financial support to the association every year so they can continue their work in schools for the deaf and hard of hearing in Morocco, Tunisia, Guinea, Vietnam, Madagascar, Cameroon and Burkina Faso. CEO Pascal Boulud and Marketing Sivantos employee Solange Gonçalves (l.) and the co-founder of Audition Solidarité. 6
Helping in Agadir 2018. Audition Solidarité provides audiological support for children in need. Sivantos France gave unused hearing aids to Audition Solidarité which also owns a unique recycling workshop. With 2 technicians help- ing out, more than 3,000 hearing aids are re- cycled per year. Microphones, loudspeak- ers, electronic chips, and all components are tested to ensure that these hearing aids can be fitted to patients. The workshop operates independently thanks to its eco-friendly re- cycling system. This year, two new audiolo- gist-benefactors were integrated. They sup- port the two technicians already working there to adjust the hearing aids and dispense them all over the world. Last, but not least and already since 2008, Audition Solidarité has brought awareness to 50,000 musicians about taking care of their ears to avoid early hearing problems. “Sivantos France is pleased to support Audition Solidarité.” Marketing Director Solange Gonçalves 7
Our Contribution to SDG 3 – Good Health and Well-Being Helping around the World Australia 28° 57’ 36” S 224° 28’ 22” W China 29° 57’ 18” N 249° 26’ 1” W The MS Brissie to the Bay is an an- nual cycling event to raise mon- ey for Multiple Sclerosis research, treatment and awareness. This year, Sivantos Australia participated with a team of five. Mission accomplished! Brazil 14° 49’ 2” S 47° 6’ 34” W Sivantos Brazil employees sup- ported women undergoing cancer treatment by wearing pink and do- nating scarves to the Chemother- apy and Beauty Institute 2018 Col- lection Campaign. Canada 53° 24’ 34” N 74° 0’ 14” W Our Sivantos Canada colleagues participated in the annual Enbridge Ride to Conquer Cancer, a two-day cycling journey through the Cana- dian Rockies. Thousands of peo- ple ride over 200km (120mi) across Canada and Australia for the event. The riders from Sivantos contrib- uted almost 3,700 USD and raised 12,600 USD for the charity. Ready to ride! 8 On World Hearing Day, Sivantos China donated around 7,500 USD to the “Love Ears” concert put on by the China Symphony Orchestra. Children with hearing loss also per- formed songs and poems to an au- dience of around 2,000 in celebra- tion of the beauty of hearing. The annual event is organized by the China Rehabilitation Research Cen- ter for Hearing and Speech Impair- ment. See more about China’s en- gagement on page 12/13. Celebrating the beauty of hearing. Germany 51° 2’ 29” N 350° 19’ 55” W Signia started to support the German Lions “Help for Little Ears” project, providing those in need with 650 hearing aids in the first year. They are distributed to chari- table aid organizations for suitable projects with the hard of hearing. On-site specialists fit the devices to each patient individually. Support for this project is long term. “Help for Little Ears” in Cambodia! Audio Service and Sivantos do- nated hearing aids to the noble initiative “Hören ohne Grenzen”
(“Hearing without Borders”). The program consists of a group of Ger- man audiologists who, in their free time, travel to different locations in Ukraine, delivering and fitting hear- ing aids to those in need. India 21° 5’ 4” N 281° 25’ 33” W Nishad, a 31-year old from Kochi, who has been deaf and unable to speak since birth, is well known for his impersonations, especially those of famous Indian cricketers. He ap- peared on TV to perform a rou- tine when audiologists from Widex Dhwani Hearing Aid Center sur- prised him with an on-air fitting of hearing aids, and Nishad was able to hear the voices of his family for the first time. Dhwani is also provid- ing Nishad with free servicing and free batteries for life and is helping him with speech therapy. Italy 43° 9’ 54” N 347° 52’ 16” W Sivantos Italy participated in the 18th Milan Marathon. Guido, Sim- one, Angelo, and Davide ran record times to support the charity organi- zation “Make a Wish”. It helps ter- minally ill children to make their biggest wish come true. Their do- nations from the marathon (5,220 USD) have supported e.g. 10-year- old Valentina to meet her favorite characters at Disneyland Paris. Italy making dreams come true. Japan 34° 56’ 24” N 224° 7’ 16” W This year, Sivantos Japan kept up its tradition of sponsoring hear- ing aids for the UN Refugee Agency in Azerbaijan. In total, ten hearing aids and 120 batteries were donat- ed through the Fuji Vision Aid Mis- sion. The hearing aids, altogether valued at around 4,700 USD, were intended for refugees, internally displaced persons and other vulner- able people. Poland 52° 18’ 30” N 341° 43’ 7” W Widex Poland employees partici- pated in two runs for charity—the Wrocław Business Run and Bieg Fir- mowy. Reaching the finish line was especially rewarding, as partici- pants achieved their personal goals and supported charities simulta- neously. Off to the races! Noble Gift is one of the largest, most effective and well-known social programs in Poland. It im- plements and develops a system of smart, personalized aid that is unique, providing goods and emo- tional support to people and fam- ilies in need. This year, Widex em- ployees provided aid in the form of Christmas gifts, including food, clothes, and household necessities to Mrs. Helena from Świebodzice. 9
Singapore 1° 17’ 47” N 256° 6’ 48” W The Lunghi Run has become syn- onymous with Ali Akbar, a well- known colleague in the Sivantos Singapore office who passed away in August. Ali was a passionate run- ner who developed the idea of an event in which runners wear a lung- hi, a traditional Indian garment, to help build a bridge between local Singaporeans and Indian migrant workers. Bridging cultures through running. In November, over 100 Sivantos employees and their family mem- bers completed a Walkathon to raise money for charity along Sin- gapore’s famous shopping belt. The annual event is held by the lo- cal Children Charities Association. Sivantos is the main sponsor of the event, contributing around 15,500 USD to the cause. Sivantos employee Priya Madan Mohan initiated the gifts-for-mi- grant-workers drive. More than 100 colleagues in Singapore donated 450 gifts, while the finance team worked extra hours coordinating the collection. Workers in Singapore receiving gifts. In April 2019, Sivantos Singapore is participating in Soles4Souls shoe drive. The initiative seeks to bring new and used shoes to people around the world who find it diffi- cult to afford basic footwear. The Women4Women@Work program at Sivantos Singapore was launched in March 2019. It’s about providing a platform for women to develop skills, get equal opportu- nities, be empowered, and build self-confidence through mento- ring, networking events, forums, and more. Walking to support charities for children. Inspired by “Itsrainingcoats”, a vol- untary organization in Singapore, 10 Empowering women at work!
South Africa 31° 35’ 50” S 338° 59’ 39” W Sivantos South Africa showed the importance of employees’ hear- ing health and awareness by of- fering free screenings for all staff members. The screenings were al- so a way to improve their overall understanding of the specific field through firsthand experience. A South Africa employee gets screened. Sivantos South Africa colleagues are tackling the cost of hearing aids by setting up a donation system so that a person who needs a hearing aid but cannot afford one can be recommended to an affiliated audi- ologist. If all works out, this person receives a hearing aid and the cor- responding follow-up services free of charge. In total, employees do- nated 66 hearing aids in 2018. USA 37° 5‘ 25“ N 95° 42‘ 46“ W Breast Cancer Awareness Month is marked in countries across the world every October and helps to increase attention and support, early detection, treatment and palliative care. Widex USA raised 5,000 USD with an event that in- cluded a raffle and bake sale. The company doubled the amount raised to 10,000 USD that went to the Breast Cancer Research Foun- dation. According to the American Red Cross, someone in the USA needs blood every two seconds. Sivantos USA and Widex USA hosted sepa- rate blood drives in July 2018 and January 2019. Altogether, 28 peo- ple participated in Sivantos’ event carried out in a specially-equipped New York Blood Center truck. Meanwhile, Widex’s blood drive re- ceived a total of 38 donors. Each blood drive collected around 40 pints of blood, saving dozens of lives! As part of its ongoing commit- ment to help people communi- cate and connect, Widex USA has pledged to donate at least 20,000 USD to the Helen Keller Nation- al Center for Deaf-Blind Youth and Adults (HKNC). For every pair of WIDEX EVOKE hearing aids pur- chased through January 31, 2019, Widex USA donated a portion of the proceeds. HKNC provides com- prehensive vocational and indepen- dent living training to youths and adults who are deaf-blind. UK 52° 59’ 18” N 1° 45’ 28” W Sivantos UK has been matching its employees’ charity donations since 2014. Together, they have raised over 22,000 USD. In May 2018, two team members, Andrew and Lyn- da Feldmanis, took part in the half marathon “Run Gatwick” to sup- port St. Catherine’s Hospice. Both achieved personal best times and raised 250 USD which was matched by Sivantos UK to achieve a total of 500 USD. 11
Long-Term Engagement, Example 2: Asia Sivantos China: Supporting Adults and Children with Hearing Loss With the newly developed brand Signia, Sivantos China started a CSR initiative called the “Signia Colorful Sound Program” in 2017. First, by distributing hearing aids donated by Sivantos China to adults with hearing loss liv- ing in rural areas who are unable to afford such devices. With the help of local partner audiologists, about 733 units have been fit- ted free of charge. The program’s second area of focus strengthens language rehabilitation and education for children with hearing loss in different regions of China through donations. From 2017 - 2018, Sivantos China donated 295,000 USD to help over 200 chil- dren who come from families unable to afford the costs of professional hearing and speech rehabilitation training. Corporate Social Responsibility has been a pillar of Sivantos China since its foundation in 1995. Just two years later, Sivantos started a close cooperation with the China Foundation for Disabled Persons (CFDP). The foundation carries out hundreds of charity programs per year. So far, up to 2 million people with disabilities have benefitted. The second important organization that Siv- antos China supports is the China Rehabil- itation Research Center for Deaf Children (CRRCDC). In 2001, Sivantos China signed a 5-year- agreement with the CRRCDC for year- ly donations of hearing aids to children with hearing loss in poor areas. As part of this plan, hearing care professionals from Sivantos travelled to remote areas of China to help lo- cal hard-of-hearing children on International Ear Care Day. Plenty of activities followed. The oldest recipient who benefited was over 100 years in age; the youngest, only 3. 12
The Signia Colorful Sound Program 2018 supported more than 200 children. “We strongly hope that more warm-hearted organizations and people will raise their hands to help the next 100 children enter the ‘Signia Colorful Sound’ classroom.” Vivian Zhu, Sivantos China Marketing Manager. 13
Our Contribution to SDG 4 – Quality Education Educating by Raising Awareness, Training Audiologists and Supporting Students Brazil 14° 49’ 2” S 47° 6’ 34” W In September, the Department of Speech and Hearing Therapy at the University of São Paolo organized the Walk of Silence, an annual event that aims to raise awareness on deafness and hearing loss. Sivantos Brazil helped advertise the event. One employee participated along with two from Comunicare and ten audiologist partners. Germany 51° 2’ 29” N 350° 19’ 55” W Audiologists can playfully gain knowledge, regardless of time and place, thanks to the first knowledge acquisition app for acousticians. The app was launched by Sivantos Germany as an effective and fun way to convey information. It provides real added value for us- ers, since, with completed exams, one can earn training points from the Federal Guild of Audiologists (biha). The Erlanger Colloquium for Au- diological Research and Develop- ment takes place every year in Feb- ruary in Erlangen. It’s a high-caliber and inspiring science conference hosted by Sivantos that provides key opinion leaders as well as stu- dents with a unique opportunity to share knowledge, strengthen net- works, and be inspired by the latest research. Participants at the Erlanger Colloquium India 21° 5’ 4” N 281° 25’ 33” W Millions of children in India are ea- ger to attend school but are unable to do so due to poverty and hun- ger. The Akshaya Patra foundation provides free lunches to schoolchil- dren all over India. In 2018, Sivantos India supported this proj- ect by matching its previous year’s donation of 15,500 USD, helping to feed more than 1,100 children in need in the Bellary area. 14 Enabling free meals for schoolchildren.
Poland 52° 18’ 30” N 341° 43’ 7” W During International Week of the Deaf, Widex Poland had the plea- sure of hosting 20 schoolchildren to learn about hearing difficulties and hearing aids. Staff members demon- strated how deaf people communi- cate using sign language. They also observed the processes of man- ufacturing hearing aids using 3D printers. Singapore 1° 17’ 47” N 256° 6’ 48” W Since October 2017, Sivantos Singa- pore has outsourced assembly work to two trainees with intellectual dis- abilities from Hearts@Work, a proj- ect initiated by the Catholic Welfare Service in Singapore. Sivantos plans to hire the two as future employ- ees. Additionally, Suleiman is an em- ployee with a physical disability who has worked in manufacturing for 30 years at Sivantos and whose story was widely broadcasted on televi- sion in April. South Africa 31° 35’ 50” S 338° 59’ 39” W On World Hearing Day, employees at Sivantos South Africa met stu- dents at St. Vincent School for the Deaf in Johannesburg, to whom they donated hearing aids as part of the “Hear We Are Foundation” sponsorship project. Some students gave a signed performance of the song “You’ve got a friend in me.” Singing together on World Hearing Day. USA 37° 5‘ 25“ N 95° 42‘ 46“ W The average person waits nearly seven years from the onset of hear- ing loss until they seek help. To help tackle this problem, Sivantos US launched the new video series “It’s Your Choice” that follows three in- dividuals with hearing loss on their path to better hearing. The series’ goal is to encourage people to seek help and be proactive with their hearing health. 15
Our Contribution to SDG 12 – Responsible Consumption and Production Sustainability First Global “Environment, Health and Safety” (EH&S), in simple terms, is what or- ganizations do to make sure that no one is harmed by their activities. Efforts and policies to be respon- sible with our global consumption and production are included in our code of conduct and are constantly under review. This applies not only to environmental decisions for new buildings or those in production, but also to our recycling schemes and alignment with new policies, such as the European Union’s WEEE Directive. In November 2017, Sivantos Group started a comprehensive improve- ment program. Thanks to this “smart lean program”, our Europe- an and Asian manufacturing cen- ters go beyond the traditional man- ufacturing methods that were long common in the hearing aid indus- try. Along with greater efficiency and safety, environmental concerns are an integral part of our manu- facturing concept, and we strive to make a positive impact on the envi- ronment. So far, we achieved significant im- provement, including: • 1.5 days reduction of manufacturing turnaround time • 6% increase of first pass yield • 12% increase in completion of same-day orders • 86% work-in-progress inventory reduction. Changes that have brought about energy savings and reduced waste. 16 On the product side as well, Sivantos and Widex have a long tradition of developing energy-ef- ficient hearing aids, many of which are among the industry’s lowest battery consumption rates. Users save time and money when chang- ing fewer batteries, while also re- ducing their environmental foot- print. Sivantos production sites have an ISO14001 certification, one of the most difficult international certif- icates for environmentally friend- ly manufacturing to attain. In ad- dition, to make sure that medical devices are safe in every aspect, the US Food and Drug Administration (FDA) regularly inspects manufac- turers. Sivantos sites in Germany, the USA and Singapore all success- fully passed the FDA audit inspec- tion in 2018. Successful FDA inspections in Singapore, Germany and the USA. The Sivantos Environmental Management System team passed the external audits for a certified EH&S system for our locations in Singapore, Suzhou, and, in 2018 for the first time, in Poland. The au- dit resulted in an outstanding ze- ro non-conformities, the best result one can get. We are very proud of this outcome as we had to set up a new lean en- vironmental management system
that is compliant with the rele- vant ISO norms and regulatory re- quirements – all within only eight months. Not to forget that at the same time, we developed our own EH&S policy, conducted all the training, and implemented the new processes and documents. Asia Earth Hour was created to raise awareness, celebrate sustainabili- ty and to show support for climate change initiatives that will help mit- igate the problem of global warm- ing. Sivantos locations in Singa- pore, Poland, and China, observed the event by switching off all exter- nal and non-essential office light- ing for one hour on March 30 from 8:30pm-9:30pm. Germany 51° 2’ 29” N 350° 19’ 55” W Since January 2019, our Sivantos Customer Service team in Germa- ny has managed to digitize all in- ternal order entry processes, sav- ing around 250,000 pieces of paper per year. We are proud to contin- ue to take steps to combat climate change and reduce our carbon footprint. Saving 250,000 pieces of paper per year. Every year, Sivantos Germany donates unused IT equipment to the non-profit group “Arbeit für Menschen mit Behinderung (“Work for People with Disabilities”). This organization provides people with disabilities jobs such as refurbish- ing, selling, or disposing of used equipment. The donations help support such jobs, and significantly reduce waste from the IT depart- ment. Philippines 1° 17’ 46” N 256° 6’ 48” W Sivantos is fully committed to ensuring that all generated waste from the Global Service Center repair production line is disposed of in a legally compliant and sustain- able manner with proper records and verifiable data. In 2018, Sivantos began a new program with the goal of 100% recycling or reutilization of all materials. We aim to recycle all plastics while batteries undergo a recovery pro- cess including the lithium compo- nent in the case of Li-ion batteries, as well as components from all oth- er electronic waste. South Korea 36° 46’ 11” N 232° 20’ 19” W Our success continued in South Korea, where Sivantos obtained the best possible results in the Korean Goods Manufacturing Practice audit. The inspector even said that Sivantos has “one of the top QMS in the medical device industry in South Korea.” Excellent audit results in South Korea! 17
Long-Term Engagement, Example 3: Americas Sivantos US: Supporting Local Commu- nities with Multiple CSR Initiatives In addition, Sivantos employees helped to address the issue of food insecurity, partic- ularly for children who receive free meals at school but don’t get adequate nutrition on the weekends. Working with the Food Bank Network of Somerset County, employees pre- pared 150 backpacks full of nutritional food to supply local children with supplemental nourishment. Sivantos USA has also partnered with Vase- ful, a flower shop located in Edison, N.J. that employs adults with disabilities from the area. These employees learn a wide range of skills, from taking orders and assembling floral ar- rangements to helping with money manage- ment, shipping and distribution, and delivery. The organization supplied beautiful floral ar- rangements that served as centerpieces for Signia’s summer national sales meeting. Corporate social responsibility has become a major priority at the Sivantos USA headquarters in Piscataway, N.J. Throughout the year, employees partake in many initiatives to support the larger community and assist those in need. One of the most successful initiatives in the USA has been a series of blood drives to sup- port the New York Blood Center. Since blood supplies in the area continue to remain at emergency levels, Sivantos employees have pitched in to donate their blood. This year, employees donated around 40 pints of blood that were sent to local hospitals for life-sav- ing blood transfusions. Preparing nutritional food is fun. 18
Sivantos USA employees at last year’s blood drive. It’s not just people who benefit from Sivan- tos’ CSR efforts. The company has donated to the St. Hubert’s Animal Welfare Center and its mission to support the humane treatment of animals. During the holiday season, Siv- antos held a drive to collect canned and dry food for dogs and cats, as well as treats, blan- kets, towels, and toys. Through this initiative, Sivantos employees donated several bags full of pet supplies that will help St. Hubert’s take care of the animals in its shelters. So, employees are being empowered to share their ideas while benefiting the local commu- nity at the same time. “Such CSR initiatives are embedded in the culture of Sivantos USA, and many of these events have been sug- gested by employees themselves, rather than directed from the top.” Nancy Werner, Vice President, HR 19
Where Do We Stand Today? The table below lists key performance indicators for activities relevant to Sivantos CSR. Additional details can be found through- out this report. Category KPI 2016 2017 2018 Workplace Health and Safety Management standards OHSAS18001 certification for our main manufacturing sites 2 (China, Singapore) 2 (China, Singapore) 3 (China, Poland, Singapore) Health and Safety Number of work accidents 28 24 3 2019 (planned) 3 (China, Poland, Singapore) Reduce accidents Continuous harmoniza- tion Continuous improvement Gender balance Gender diversity at senior level Percentage of stronger-represented gender in the company Women in VP positions or above as percentage of total VP and above employees Donations Corporate-wide cash contributions, excluding the annual donations to the NUS, s. further down Social investment Corporate-wide in-kind contributions 20 Gender Diversity 59% 56% 54.7% 17% 14% 18.5% Social Impact 209,000 USD Australia, Canada, China, India, Italy, Poland, Singapore, UK, USA 330+ Hearing Aids Brazil, China, Japan, Poland, South Africa 228,770 USD Australia, Canada, China, Germany, India, Italy, Singapore, UK 1060+ Hearing Aids Australia Brazil, China, France, Japan, South Africa Continue 1100+
Category KPI 2016 2017 2018 Social Impact 1000+ h Brazil, Germany, Japan, Singapore, USA (significant amount of hours in response to hurricane crisis) 900+ h Australia, Brazil, China, Germany, Italy, Japan, Singapore, South Africa, UK, USA 1,321,452 USD donated to the 1,321,452 USD donated to the 1,321,452 USD donated to the NUS NUS 12 NUS 13 2019 (planned) Improve 1,321,452 USD to be donated to the NUS Employee volunteering Numbers of hours volunteered by employees Sivantos donations to the National University of Singapore Sivantos setting up a MSc Audiology Social and economic investment Number of countries where Sivantos currently invests or manages programs Partnerships Significant collaborations with NGOs and other partners Support for children Children who received a free lunch as a result of the cooperation between Sivantos and the Akshaya Patra foundation Hearing Loss Awareness Visitors at awareness campaigns (minimum range) Brazil, Canada, China, Germany, India, Italy, Japan, Poland, Singapore, South Africa, UK, USA Australia, Brazil, Canada, China, Germany, India, Italy, Japan, Poland, Singapore, South Africa, UK, USA Support will be continued 27 in Australia, Brazil (2) Canada, China (2), Germany, India, Japan, (3), Poland (5), Singapore (4), South Africa, UK (4), USA (2) 19 in Australia, Brazil (2), Canada (2), China (2), Germany, India, Japan, Poland (3), Singapore (3), UK, USA (3) 1158* 1158* Support will be continued Support will be continued 52,000+ 60,000+ Brazil, Germany, Brazil, Germany, Italy, Japan, Italy, Japan, Increase Poland, Singapore, South Africa, USA Poland, Singapore, South Africa, USA Number of global manufacturing Sites with ISO 14001 EMS certification Employee base covered with ISO 14001 EMS certification Environmental Standards 2 (China, Singapore) 2 (China, Singapore) 3 (China, Poland, Singapore) 3 (China, Poland, Singapore) 1,848 1,861 2,271 Increase 21
Category KPI 2016 2017 2018 2019 (planned) Environmental Standards Scale 1 and scale 2 combined 9,587 tn 9,473 tn 8,447 tn including SG, CN & PL Reduce GHG emissions by 1.7% Manufacturing sites in China, Singapore; Poland since 2018 4,849 tn 3,453,342 products produced = 1,40 g per product 4,816 tn 3,481,274 products produced = 1,38 g per product 3,518 tn 4,238,821 products produced = 0,83 g per product Reduce GHG emissions by 3.3% Global business flights 4,738 tn 4,657 tn 4.929 tn No increase Total gross Greenhouse Gas (GHG) emissions (absolute) Total gross GHG emissions (scope 1 in relation to our products produced) Total gross GHG emissions (scope 2) Electricity usage (GWh) Energy and Electricity Usage 9,810 9,721 5,995 Baseline phase after office renovations/ relocations Water Consumption 16,178 tn 13,725 tn Product Safety 17,338.3 (Poland included first time) Reduce usage by 3.3% Total water consumption (m3) Considering water usage at major manufacturing locations Safety related products recalls Per year 0 0 0 0 * number of children who receive a free meal every day at school as a result of Sivantos’ donation Please note that • All data in this table refers to Sivantos, as the • Our data on social activities, campaigns, merger was effectuated on March 1, 2019, only weeks before our COP deadline. We aim to have an integrated COP in 2020. donations and other projects refer to the period of the COP report, published on 23.05.2018, up to 15.04.2019 • Our data on energy consumption, water consumption, GHG emissions and gender diversity refer to the fiscal year 2017/2018 (Sept. to Oct.) • Due to further development of our data collection methodology in 2018 and the merger in 2019, the employee satisfaction results are no longer comparable. We will restart reporting from 2019 data onwards. 22
Imprint Corporate Headquarters: Sivantos Pte. Ltd. 18 Tai Seng Street, #08-08 Singapore 539775 Editorial: Andrew Arnold, Sabine Hauck, Thomas Hies, Hauke Waszkewitz Design & Lithography: Georg Stiegler Design & Consulting Some quick facts 2017 signatory to the UN Global Compact 17 Sivantos entities participating 1.3 m USD donations yearly for an Audiology Master Program in SG Thank you for your precious time!